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Regular support hours:

Monday-Friday 9 a.m.-6 p.m. Eastern Time

Emergency support hours:

Monday-Friday 6 p.m.-9 p.m. Eastern Time

Saturdays, Sundays, Holidays, 9 a.m.-9 p.m. Eastern Time

Support centre ticket:

Tickets are monitored during regular support hours.

For emergency support, call 1-800-265-8601

*Please note that “how to” assistance for reporting, polling and year end is not supported on evenings and weekends.

Frequently Asked Questions

A point of sale system can be an important part of the continued growth and success of your retail business. POS software can give you a massive boost in your profits! A POS system will:

  • Reduce pricing errors
  • Keep inventory costs low by reducing dead inventory and maximizing turns
  • Reduce shrinkage
  • Control price points
  • Provide instant critical information so you can make adjustments and maximize profits

Before you decide to invest in any POS system, you must answer a few simple questions. How much am I losing by overstocking with the wrong products and understocking the more popular ones? What is my shrinkage? What are the advantages of knowing my customer’s preferences? How much time am I spending trying to obtain accurate information and helping my business to grow? All of these factors and others contribute to the reasons and value of having a POS system. Most systems will not only pay for themselves in a relatively short period of time, but will contribute significantly to your business’ bottom line. It really doesn’t matter how much you spend. The most important thing is to find the right system that will give you the highest return on your investment.

The acquisition of a new solution always requires a period of adjustment in terms of use and operations. Our POS experts will be with you every step of the way. They will take time to properly evaluate your needs and those of your team, and create a proper implementation and training plan to make sure you feel confident running your business with your new ACCEO Smart Vendor POS system. Discover the wide variety of services that ACCEO Smart Vendor POS retail experts provide.

  • You want to increase sales. You are spending too much time at the store managing inventory.
  • Your staff is spending too much time on paperwork, away from the sales floor.
  • You don’t know which 30% of your customers are doing 70% of the buying.
  • You have huge shrinkage, and don’t know why.
  • You can’t generate the timely reports you need to make good decisions.
  • You need to track inventory from another location.
  • You have too much of what your customers don’t want, and not enough of what they do want.

If your old POS system has the ability to to export the databases into a compatible format (i.e. tab delimited text files), then it is just a matter of formatting the old information to export into your new system. Keep in mind that if you are not happy with the structure of your current databases, you may be simply transferring bad data into your new system. Our experienced customer support personnel would be pleased to consult with you on the conversion process.

Our experience tells us they don’t spend enough time evaluating the company that provides their POS system. This is extremely important! Before you choose a system, you need to evaluate the company. There are thousands of POS software providers, and dozens come and go every year. It’s important to find a company that has been established, has a proven track record in POS and a solid customer base. Requesting a live demo is a great first step.

ACCEO Smart Vendor offers a complete POS system. The right product for someone else may not be the right product for you. Our POS system experts will discuss your needs with you, then make the best recommendation for your retail business.

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