Key Benefits of the Customer Care Support Plan

At ACCEO Smart Vendor, we are committed to providing our Retailers with a valuable, powerful tool that keeps pace with technology and evolving retail needs, and helps you make smart decisions about your business.

We understand it is important to have a team you can count on when the chips are down and you need assistance. Our Customer Care Support Plan provides you these key benefits:

  1. Receive after-hours troubleshooting assistance on existing hardware installations, or for software error messages following a system interruption
  2. Receive software updates annually to maintain compatibility with new hardware and operating systems
  3. Optimize performance by installing the latest improvements for speed and database management
  4. Maintain compatibility with ACCEO Smart Vendor related Web or FTP Services
  5. Get Installation assistance with software update during support office hours
  6. Access new features in ACCEO Smart Vendor
  7. Ability to add new modules for increased functionality
  8. Receive troubleshooting assistance, includes restoring backups in case of emergency
  9. Ask the experts your “How to” questions (no question is too small!)
  10. Take training courses (always based on current software versions)

The Customer Care Support Plan protect your revenue, reputation, and productivity. Do not hesitate to contact us today to learn more about our Support Plan.

Our experts will help determine the compatibility of your hardware, and advise what may need to be upgraded or replaced to enjoy all the features and benefits that our newest version, SV8, has to offer.

6 Reasons Why You Should Upgrade to SV8

Get your everyday tasks done faster, reduce the number of cash errors, and provide your customers with top-notch service with the most recent version of ACCEO Smart Vendor. Here are 6 reasons why you should upgrade to the newest version, SV8.

      #1 – Compatible with Windows 8, Windows 10

      Install ACCEO Smart Vendor 8 which is compatible with 64-bit Windows 7, 8, and 10, and Server 2012. As of early 2014, Microsoft stopped supporting their Windows XP and Vista operating systems and has abandoned any security patches that keep the system safe. Those still running outdated operating systems are at risk of a costly data breach or data loss.

      #2 – Penny Rounding

      Take the pressure off your cashiers to “balance to the penny” and let your POS system round cash payments up or down to the nearest five cents. Your cashiers will more easily reconcile the Sales Summary to the correct Cash total at day’s end.

      #3 – Quick Date Changes and Real Time Statistics

      Wait no more for Date Change Consolidation to finish before reopening ACCEO Smart Vendor. Your sales and purchasing statistics and reports are updated live throughout the day by ACCEO Smart Vendor’s enhanced Consolidation.

      #4 – Customizable Quick Pick Menus

      Get rid of all those cheat sheets and sticky notes at the Sales Register station! Create one or more menus for product that do not have UPC codes, or that cannot have a ACCEO Smart Vendor stock label attached to it – ideal for services like shipping, postage, coupons, kits, ECO fees, and your MISC DEPT keys.

      #5 – Improved Year End and Spot Check Inventory

      Verify your inventory on hand more easily with improved Counting functions. Built-in PDF Printer added to the Stock Counting area. Easier configuration and on-screen messages help you avoid resetting quantities to zero at year end when you mean to perform a rollover procedure.

      #6 – Track Customer Consent for Email Marketing

      Ensure you are respecting the Canadian Anti-Spam Legislation (CASL) requirements by sending newsletters only to customers who gave their consent.Tag the new ‘Accepts Marketing’ checkbox on customer profiles, and fill in the Confirm Date you updated this on.

Keeping your ACCEO Smart Vendor POS Software current is an investment in your business by keeping your customer service and business tool up to date. Contact your Account Manager today to take advantage of these features and more!

PST Rate Change For Books in Saskatchewan

In case you missed the news, Saskatchewan’s Provincial government announced in their budget that the PST Rate is increasing from 5% to 6% effective today, Thursday March 23, 2017.

In addition to the tax rate change, the PST tax relief on children’s clothing and footwear will no longer be in effect as of April 1st, 2017.

Here are additional information provided by the Saskatchewan’s Provincial government:

Important: Stores with a website need to edit their taxes in their ecommerce site as well.

Should you have any specific questions, please log a ticket in the Support Centre. Be sure to include your store name and contact person’s name and two contact telephone numbers.

HST Rate Change For Books in Newfoundland

Whether your store is in Newfoundland, or you are shipping books from another Canadian region into Newfoundland, Retailers will need to update their POS and eCommerce sites to charge the full HST rate on books for Newfoundland sales.

The province’s 2016 budget announced this change to Newfoundland’s HST tax rules, effectively raising tax on books from 5% to 15%, where previously some books qualified for PST relief. Newfoundland will become the first province in Canada to remove the PST relief on books, effective January 1, 2017.

This rate increase will affect all ACCEO Smart Vendor Retailers directly in Newfoundland, as well as those Retailers in other regions using ACCEO Smart Vendor’s special Taxes By Province feature to automatically apply the correct GST/HST rate for the province being shipped to.

Download instructions on how to update your tax configurations in ACCEO Smart Vendor system.

How to Perform a Fiscal Year End?

Is it time to submit your year-end financials? As a retailer, you understand that you will ultimately want a Year End Stock Value at your fiscal year end, but might not be aware of reviewing the integrity of your stock information prior to, and/or at, the fiscal year end date.

There are two possible ways to approach your year end in ACCEO Smart Vendor. One procedure where you will be doing a full count of your store (RESET), and the other where you may have done this in advance and have already updated your QOH prior to year end (ROLLOVER).

To download the most current documentation, log in to your account in the Support Centre.

Remember: It is crucial that you do a physical stock take. A proper inventory count often reveals issues that you never knew existed, such as unknown shrinkage and obsolescence.

The end of year is also a great time to review your hardware and make sure you have the latest version of ACCEO Smart Vendor installed. Our POS experts can help you identify your options, feel free to contact us.