How to Migrate From an End-of-life POS System

As a modern retailer, you’re acutely aware of just how much the retail landscape has changed. Switching to a new retail management system may be challenging, but it’s a task that you cannot afford to postpone. Fortunately, with the right tools and processes, you’ll find that it’s completely doable and worth the effort.

Shopper expectations today are starkly different from just a few years ago, thanks to developments in technology and the rise of omni channel commerce. Because of this, you may find that your retail system is holding you back, and you need to move to a solution capable of meeting today’s new business demands.

3 simple steps to migrate from an end-of-life system:

Evaluating POS systems: where to start?

    1. First, detail where your company is and where you want it to go. List the capabilities of your existing system (i.e. what it can do currently) and the things that you would like it to do now and in the future. Then, it would be important to provide a copy of this document to key people in your company.
    2. After getting a global picture of what you need and what you want, research and evaluate technology vendors that will offer the capabilities you listed as important. Listing those capabilities will be useful in comparing the different vendors and check off features that each one can provide.
    3. If you don’t have the resources or expertise, you may want to consult with third party experts who can assist you in all phases of the project. Doing so will transfer the responsibility of exploring all the solutions in the market onto the consultants and also give you access to their expertise and technical knowledge to help you make informed decisions.

What do you need to answer when talking to a POS expert?

  • What is your must-have features list?
  • How many stores do you have now and how many locations are you planning to add in the future?
  • Do you operate a warehouse, an online store, or any other component besides your brick-and-mortar store?
  • How do you fulfill orders? Are orders driven out of a single point, such as a warehouse, or are they fulfilled out of each individual store’s stock?
  • How do you purchase and manage inventory? (i.e. are you ordering at a store level or do you have a more centralized model?)
  • What POS hardware do you need?
  • Does your businesss need add-on modules or additional integrations? (i.e. Popular add-ons include accounting integration, gift card, loyalty, and customer relationship management, to name a few.)
  • How will you process payments? Keep in mind that while some POS systems are compatible with multiple processors, others are not.
  • What kind of warranty and support options do you require? Warranties for POS hardware purchases can help mitigate costs of malfunctions and guarantee a repair or replacement within specified time frame. There are three main types of technical support options most POS providers offer: advance exchange, on-site repair, and remote service.

How to select the solution that is right for you?

  • List all your requirements and see if the system is compatible with your needs or not.
  • Review proposals and compare how much each solution would cost. Keep in mind that there are other costs such as additional hardware/equipment, integration costs, training and maintenance fees.
  • Before making any decision, discuss the solution with the members of your organization (IT team members, executive team, department heads, advisors, etc.) who will be the primary users.

If you want to discuss the migration process with an expert who can inform your decision-making, please don’t hesitate to contact us.