Buying or replacing a point-of-sale-system (POS) can be a significant source of stress for any retailer. Because the retail world has its share of daily challenges, asking the right questions when acquiring a new retail solution proves essential.
When selecting a POS for your business, here are the 6 simple steps to follow:
1. Identify your needs
Beyond billing, POS systems can have a broad range of features for all types of retail businesses. Whether for inventory management, reporting or price control, point-of-sale software can handle a wide variety of needs. If you are considering replacing your POS, identify the issues that you face daily and make note of any feature you would like to have or see improved.
2. Set your budget
A new point of sale is a major investment. The price range for POS systems can vary greatly due to several factors, for example the size of your business, the type of IT infrastructure required, the number of users, and the physical components (touch screen, keyboard, etc.). Many products, whether software or hardware, are often not appropriate for your retail business nor designed to meet its specific needs.
3. Learn about the different types of solutions
A point of sale must be powerful and efficient. It should be reliable, sustainable, and provide a comprehensive set of features suited to your retail business.
- What features does it offer?
- Can you add new modules to make it more efficient as your needs evolve?
- Does it effectively protect your data?
- Does it integrate with e-commerce and inventory management?
4. Try before you buy
Once your research is well under way and your needs are clearly identified, request a demo and try the solution yourself.
5. Take a close look at the after-sales service
Customer service is critical. Make sure you have access to adequate user guides, training and support in case of problems or system failure.
6. Bear in mind the reputation
How much do you know about POS vendors? Are they familiar with your business reality, industry and market? Opting for a financially sound company is a sure bet.
Choosing the right point of sale will have a positive impact on your employees, and it can only benefit the very reason your business exists: your customers.